- All custom orders will not begin production until full payment has been made.
- Please allow 2-3 weeks for all custom items to be made and posted out to you. If you do require your order urgently or within a particular time frame, please email classiqueequine@gmail.com BEFORE placing your order.
- For all in stock products, orders will be posted within 48 hours unless otherwise stated.
- There are no refunds, exchanges or replacements on instock sale items. Refunds are only offered if the item is found to be faulty or damaged.
- Our hand made products (Browbands, Canes, Stocks) are guaranteed against faulty workmanship and materials for a period of 3 months from purchase. This does not include misuse or normal wear and tear of the product. If there is a problem with your order please contact us via email at classiqueequine@gmail.com.
- All returns must be received in new condition and unused within 14 days of receiving your order. We mark the order as received from the date of delivery according to Australia Post tracking. Please DO NOT return your order without contacting us first.
- If your item is deemed to be faulty, returns are at the cost of the purchaser until we have received the returned item and deemed it to be faulty. The replacement product will be posted to you at the cost of Classique Equine.
- All sales are final on custom made products. No refunds or exchanges will be accepted. If in the instance where the product is deemed faulty, repairs or a replacement will be offered.
- We do not allow returns or exchanges for change of mind or wrong size ordered.
- We suggest storing your browbands in a cool dry place laying flat or using a browband cover on the bridle to protect it.
- Do not leave your browbands in a place with excessive heat for long periods as this can make adhesives brittle and cause breakage.
- Do not excessively bend or fold the browband unnecessarily as this may cause damage (Ie, loss of crystals, break stitching etc).
- DO NOT under any circumstances, submerge you browband in water or use detergent or chemicals to wash your browband. If you need to clean your browband, gently use a soft bristle toothbrush and/or a damp cloth to remove dust/dirt.
- Please try to avoid your horse rubbing on you or any object while wearing your browband as we do not guarantee against damage due to misuse or accidents beyond our control.
If you have any enquiries or concerns please email us at classiqueequine@gmail.com
